Gig workers suffer from lack of social security, regulation: study

A. M. JIGEESH

 

NEW DELHI

Almost a third of app-based cab drivers work for over 14 hours a day, while more than 83% work more than 10 hours and 60% work over 12 hours, according to a study of more than 10,000 Indian cab drivers, gig and platform workers.

It noted that social disparities make the situation worse, with over 60% of the drivers from the Scheduled Castes and Tribes working for over 14 hours a day, while only 16% from the unreserved category work such long hours.

The study was conducted by the People’s Association in Grassroots Action and Movements, and the Indian Federation of App-based Transport Workers, with technical support from the University of Pennsylvania and Friedrich-Ebert-Stiftung India, a German foundation.

Authors of the study, which will be released on Monday, recommended stronger social security for app-based workers, and called on the government to exercise oversight on the fairness of algorithms and mechanisms used by platforms to monitor such workers.

The study report says that over 43% of participants in the study earn less than ₹500 a day or ₹15,000 a month, after deducting all their costs. It found that 34% of the app-based delivery persons earn less than ₹10,000 a month, while 78% spend over 10 hours each day at work.

Noting the differences among workers from different castes, the report said that “these income disparities further exacerbate the already existing social inequalities and perpetuate cycles of poverty and distress within these communities”.

Overall, 5,302 cab drivers and 5,028 delivery persons across eight cities — Delhi, Hyderabad, Bengaluru, Mumbai, Lucknow, Kolkata, Jaipur, and Indore — participated in a 50-question survey; 78% of the respondents were in the age group of 21 to 40 years.

Due to the demanding work hours, the study found that drivers are physically exhausted, and exposed to an increased risk of road traffic accidents, especially due to the ‘10-minute delivery at the doorstep’ policy of certain e-commerce platforms. The lack of social and job security creates additional stress and leads to potential health issues.

“76% of the delivery persons are struggling to make their ends meet. ,” the report said.

Another major complaint of the workers is the issue of ID deactivation and customer misbehaviour.

Gig workers suffer from lack of social security, regulation: study

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